Helpdesk Administrator Online Course

The Helpdesk Administrator course is a comprehensive, industry-aligned training program designed to equip learners with essential administrative, customer service, and organisational skills. This course is ideal for individuals who wish to gain a foundational and practical understanding of helpdesk operations while also exploring the needs of individuals with learning disabilities. Learners will gain hands-on knowledge in communication, filing systems, time management, and scheduling—all critical areas of helpdesk support and receptionist roles.

With a blend of professional business communication and empathy-driven support approaches, this course enables aspiring helpdesk professionals to understand and assist clients from all walks of life, including those with cognitive, emotional, and learning challenges.

You'll explore core areas such as managing mail services, developing effective organisational habits, and enhancing telephone etiquette. Whether you're looking to enter the world of office administration or specialize in inclusive customer interaction, this course offers a solid platform to grow your expertise.

Learning Outcomes

• Understand the core responsibilities of a Helpdesk Administrator role.
• Communicate effectively with clients and internal teams in various settings.
• Manage filing systems, documents, and client data with accuracy.
• Apply strong time management strategies to improve office efficiency.
• Deliver high-quality customer service, especially to vulnerable individuals.
• Support clients with learning disabilities using inclusive communication methods.

Course Link: Helpdesk Administrator

Course Curriculum

Module 01: Introduction to Reception and Receptionist

Understand the function and expectations of front-desk and administrative roles. Learn how to handle face-to-face interactions and represent your organisation with professionalism and sensitivity.

Module 02: Business Telephone Skills

Master techniques for clear, courteous, and effective telephone communication. Address inquiries, manage calls under pressure, and support clients, including those with special needs.

Module 03: Mail Services and Shipping

Gain expertise in managing internal and external communications through mail. Learn how to process, track, and organise documents and packages efficiently.

Module 04: Time Management

Develop strategies for prioritising tasks, avoiding procrastination, and meeting deadlines. Time efficiency is critical in helpdesk administration and client-facing roles.

Module 05: Record Keeping and Filing Systems

Implement modern filing systems to manage records securely and accessibly. Understand digital and paper filing procedures, confidentiality laws, and best practices.

Module 06: Organisational Skills

Learn how to structure your day, workspace, and workload. These skills help deliver seamless administrative support and enhance office productivity.

Module 07: Communication Skills

Enhance verbal, non-verbal, and written communication. Apply empathy and clarity to support individuals with learning disabilities and other communication needs.

Module 08: Customer Service

Deliver responsive and respectful support to diverse client populations. Learn to handle complaints, provide information, and maintain a professional demeanor in all interactions.

Module 09: Effective Planning and Scheduling

Coordinate meetings, appointments, and task lists using scheduling tools and calendars. Learn how to balance workloads while meeting the needs of staff and clients.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.