Free

Helpdesk Training: Answering Helpdesk enquiries with confidence

Event Information

Share this event

Date and Time

Location

Location

PRJG5001 Kingston University (Penrhyn Road)

Kingston upon Thames

KT1 2EE

United Kingdom

View Map

Event description

Description

Led by Simon Collins & Sara Burnett

Can I answer this query?

Should I answer this query?

Who/where should I refer this query to?

Do you ask yourself the above questions? Come and join us for this session on Signposting Enquiries.

The purpose of this session is:

  • to clarify what kind of help can be provided by different LLS desks or information points
  • how to provide signposting to ensure students access appropriate help or information
  • practical tips to resolve queries at the first point of contact
Share with friends

Date and Time

Location

PRJG5001 Kingston University (Penrhyn Road)

Kingston upon Thames

KT1 2EE

United Kingdom

View Map

Save This Event

Event Saved