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Helpdesk Training: Answering Helpdesk enquiries with confidence

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KHBS1001 Kingston University (Kingston Hill)

Kingston upon Thames

KT2 7LB

United Kingdom

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Led by Robert Elves & Lucy Ahmed

Can I answer this query?

Should I answer this query?

Who/where should I refer this query to?

Do you ask yourself the above questions? Come and join us for this session on Signposting Enquiries.

The purpose of this session is:

  • to clarify what kind of help can be provided by different LLS desks or information points
  • how to provide signposting to ensure students access appropriate help or information
  • practical tips to resolve queries at the first point of contact
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Date and Time

Location

KHBS1001 Kingston University (Kingston Hill)

Kingston upon Thames

KT2 7LB

United Kingdom

View Map

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