San Francisco, California
London, United Kingdom
Many companies are applying or are considering to apply service design. They have achieved great outcomes, gathered experiences and also encountered questions and problems. Service design has achieved a maturity and it is about time to connect companies so they can share their insights and build on them!
SDN Finland and KONE invite you to
• Create a platform for exchange of experiences and best practices. Define and discuss shared topics that emerge in the process of working with service design.
• Build a network between companies that are involved in service design.
• Reflect on processes like selecting an agency, educating staff, building in-house service design organisation or evaluation the impact of service design.
• Get inspirational input from the service design community.
4.00 pm KONE company visit OPTIONAL
4.30 pm Welcome
4.45 pm Inside service design – Talks by service design experts
5.15 pm Thematic sessions
5.45 pm Sharing and discussion
6.15 pm The future of Business Meet-ups
6.30 pm Get-together
When & Where
Service Design Network gGmbH
Service Design is crucial for all private and public organisations that want to innovate and improve their service strategies, offerings and the user experiences. The Service Design Network (SDN) is the platform to connect you with like-minded passionate service designers from companies, agencies and universities, and with curious innovators who embrace and apply this approach for the better of their organisations and for people.
The Service Design Network was initiated in 2004 by a group of ambitious and enthusiastic believers in the value of service design. In 2008 it was set up as a non-profit organisation acting as a forum for practitioners and academics to advance the nascent field of Service Design. Our purpose is to develop and strengthen the knowledge and expertise in the science and practise of innovation. The support of service design related networks, conferences, publications, workshops are some of the SDNs activities - but also lobbying on political and economical platforms is on the agenda of SDN.