FAQs:

I have bought a ticket for one day of the event, but would like change to a different day. Is this possible?

Tickets are not refundable or exchangeable under these circumstances.

What happens if the event is cancelled or goes behind closed doors?

Ticket buyers will receive a refund if their ticket is cancelled by the PGA European Tour due to COVID-19. Full details can be found within our Ticket T&Cs .Ticketing for this event is subject to the Government’s position on the prevailing regulatory and epidemiological situation.

What happens if capacity for the event is limited due to COVID-19 restrictions?

Ticket buyers will receive a refund if their ticket is cancelled by the PGA European Tour due to COVID-19.

Will tickets be available on the door?

Tickets must be purchased in advance, and will not be available on the door.

Will there be social distancing in place at the event?

The Health & Safety of fans, players & staff will be at the centre of all planning for the event, and government guidance at the time of the event will be followed in this respect. If there is a requirement for social distancing or contact tracing during the event, we will contact ticket purchasers directly to advise on next steps.

What happens if local COVID-19 restrictions where I live impact my ability to travel to the event?

If the Ticket Purchaser is unable to attend the 2021 Hero Open with spectators because they live in an area which is subject to a local lockdown, restricting them from being able to come to the venue, a full refund will be issued (Subject to conditions outlined within the Full Ticketing T&Cs).

Can Juniors come to the Hero Open for free?

Complimentary tickets for those aged 12 years and under are available online. Tickets will not be available on the day.

Do you offer concession tickets at a reduced rate?

Reduced ticket prices for the Hero Open are available to the following groups: Concessions 13-17 years old and over 60. Valid ID must be presented at the door to gain entry.

In recognition of their ongoing contribution to the COVID-19 Pandemic and as a thank you to our Key Frontline Workers, a percentage of public tickets will be made available to them for this years’ event. We will confirm closer to the event how these tickets can be secured.

How do I sign up for event news, ticket & player announcements etc?

You can follow the European Tour Social Channels on Facebook, Instagram and Twitter, where announcements will be made.

https://www.instagram.com/europeantour/

https://www.facebook.com/TheEuropeanTour

https://twitter.com/europeantour

When will I receive my tickets for the event?

All tickets for the 2021 event will be E-Tickets, with no printed tickets available for purchase.

Is there parking available for the event, and how much does it cost?

Parking will be available for the event and will be available to ticket holders free of charge (subject to availability).

When I buy tickets, will I need to provide details for everyone attending?

Yes, details for all parties attending will need to be provided at the time of purchase for contact tracing purposes.