Hospitality and Event Management Online Course

In the dynamic world of Hospitality and Event Management, success hinges on a blend of innovation, organization, guest satisfaction, and technological adaptability. This course offers deep insights into the essential pillars of managing hospitality operations while expertly coordinating events of all scales—from intimate gatherings to global conferences.

Whether you're planning a corporate seminar, wedding reception, or hotel grand opening, this course ensures you understand every aspect—from front office operations to post-event evaluation. Additionally, learners gain exposure to digital tools, vendor management, and staff coordination, with a spotlight on customer satisfaction and emerging tech in the hospitality space.

Learn how to transform your vision into seamless execution by developing a strong foundation in hospitality operations, event planning, and client services. As hospitality professionals must anticipate and exceed guest expectations, this course also focuses on the intricacies of e-hospitality, feedback management, and service innovation.

Learning Outcomes

• Understand types of events and their unique organizational requirements.
• Coordinate staff and vendors to deliver seamless event experiences.
• Apply operational strategies in hospitality and hotel management settings.
• Utilize digital tools and technologies for efficient hospitality services.
• Develop techniques to enhance and maintain customer satisfaction.
• Analyze post-event data to improve future event planning efforts.

Course Link: Hospitality and Event Management

Course Curriculum

Module 01: Types of Events

Understand the categories of events: personal, corporate, cultural, social, and more.

Module 02: Brainstorming

Develop creative ideas and define objectives for successful event planning.

Module 03: Support Staff

Explore the roles and responsibilities of support staff in event execution.

Module 04: Technical Staff

Learn how AV, lighting, IT, and staging staff contribute to event quality.

Module 05: Vendors

Discover how to identify, communicate with, and manage various vendors.

Module 06: Get Organized

Implement tools and strategies for scheduling, budgeting, and logistics planning.

Module 07: Post Event Activities

Assess feedback, manage reports, and ensure proper event closure.

Module 08: Introduction to Hospitality Management

Gain a foundational understanding of the hospitality industry’s scope and roles.

Module 09: An Overview of Hotel Industry

Study global hotel operations, market trends, and organizational structures.

Module 10: Management of Front Office Operations

Learn front desk functions, reservations, check-ins, and customer interaction.

Module 11: Management of Food and Beverage Operations

Understand menu planning, kitchen operations, service, and F&B coordination.

Module 12: Customer Satisfaction

Explore tools and strategies to measure, improve, and retain guest satisfaction.

Module 13: E-Hospitality and Technology

Dive into digital tools, automation, CRM, online booking, and virtual experiences.

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.