Hospitality & Catering Online Course

The Hospitality & Catering industry is a dynamic and fast-growing sector that encompasses a broad range of services from hotel operations and food service to travel, tourism, and customer satisfaction. This in-depth course delivers a comprehensive understanding of the core elements that define excellence in hospitality and catering management.

Through structured modules, this course builds professional knowledge in hospitality operations, catering services, food safety, marketing, human resource management, customer service, and much more. Whether you're aiming to launch a career in this vibrant industry or refine your existing skills, this curriculum provides the tools, strategies, and insights to excel globally.

You'll gain practical knowledge in hotel administration, front office operations, catering logistics, safety legislation, marketing strategies in tourism, and modern technologies shaping the future of e-hospitality. By mastering the art of customer engagement and quality service delivery, you'll be prepared to meet industry demands across diverse cultural and economic landscapes.

This course uses real-world examples, up-to-date standards, and industry-proven methods to help learners build a future-ready skillset. Whether you want to manage a hotel, start a catering business, or work in luxury travel, this program is your gateway to a fulfilling global career in hospitality and catering.

Learning Outcomes

• Understand global hotel industry structure, functions, and service levels.
• Identify recruitment and training procedures within hospitality sectors.
• Learn to manage hotel operations across departments and functions.
• Develop effective food safety and hygiene management practices.
• Apply marketing and HR strategies in hospitality environments.
• Enhance customer satisfaction through quality service practices.

Course Link: Hospitality & Catering

Course Curriculum

Module 01: An Overview of Hotel Industry

Explore the structure, scope, and economic significance of the global hotel industry. Understand hotel types, classifications, and service models essential for successful operation.

Module 02: The Process of Selection and Recruitment in the Hospitality Industry

Learn recruitment strategies, role profiling, interview techniques, and onboarding practices tailored to hospitality settings.

Module 03: The Process of Development and Training in Hospitality Industry

Examine employee development strategies, skill enhancement programs, and performance evaluations within hotels and catering services.

Module 04: Management of Front Office Operations

Master front desk responsibilities, guest registration systems, room reservations, concierge services, and complaint handling protocols.

Module 05: Management of Housekeeping, Engineering and Security Operations

Understand efficient housekeeping systems, maintenance scheduling, energy conservation, and hotel security compliance procedures.

Module 06: Management of Food and Beverage Operations

Gain insights into kitchen management, menu planning, staff scheduling, food production, and service standards.

Module 07: Management of Service Quality in Hospitality Industry

Learn to implement quality benchmarks, service audits, and customer feedback integration to enhance satisfaction.

Module 08: Marketing in Travel and Tourism Business

Delve into branding, promotional campaigns, digital marketing, and package design to attract global tourists.

Module 09: Accounting in Hospitality Industry

Study financial reporting, budgeting, cost control, and financial decision-making specific to hospitality settings.

Module 10: Customer Satisfaction

Learn tools for measuring satisfaction, managing complaints, and exceeding guest expectations for long-term loyalty.

Module 11: E-Hospitality and Technology

Explore digital transformation in hospitality including booking systems, CRM, AI in service delivery, and mobile integration.

Module 12: Introduction to Travel and Tourism

Understand travel types, tourism markets, visitor behavior, and the economic role of tourism globally.

Module 13: Tourism in the New Normal World / Post-COVID Travel Destinations

Analyze changes in travel patterns, health protocols, and evolving consumer behavior post-pandemic.

Module 14: An Overview of Catering Business

Understand the structure of catering operations, event management, service logistics, and client relationship building.

Module 15: Laws and Legislations Regarding Food Safety and Hygiene

Get updated on global food safety laws, hygiene protocols, and international compliance guidelines.

Module 16: Food Safety and Hygiene

Learn about contamination control, personal hygiene, sanitation standards, and best kitchen practices.

Module 17: Food Safety in Catering

Focus on specific catering environments, safe transportation of food, HACCP implementation, and event-based hygiene measures.

Module 18: Management of Food and Beverage Operations

Develop advanced knowledge in F&B procurement, inventory control, supplier management, and cost-effective planning.

Module 19: Marketing and Human Resource

Learn how to align HR strategies with marketing goals, brand building, customer service training, and employee retention.

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Link: Lifetime Premium Membership

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• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.