Hospitality - Concierge at QLS Level 3

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The QLS Level 3 Concierge course provides learners with a deep understanding of professional concierge responsibilities within the hospitality sector. Students will explore the principles of customer service, guest relations, and personalised support, ensuring every guest experience is seamless. Emphasis is placed on communication, organisation, and the professional etiquette required for effective concierge work. The course also highlights problem-solving strategies, handling enquiries, and managing guest requests efficiently, all essential skills for a competent concierge.

Learners will gain knowledge of operational procedures, safety, and legal considerations relevant to concierge roles. By mastering these skills, students are equipped to provide high-quality service across hotels, resorts, corporate establishments, and luxury properties. This Level 3 qualification lays the foundation for a successful career in hospitality, focusing on practical knowledge, professional standards, and the ability to anticipate guest needs while performing as an accomplished concierge.

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Learning Outcomes

• Deliver professional concierge services with exceptional customer satisfaction.
• Demonstrate effective communication skills within hospitality concierge operations.
• Manage guest enquiries efficiently using organised concierge procedures.
• Apply problem-solving techniques to daily concierge responsibilities accurately.
• Evaluate operational standards for high-quality concierge service delivery.

Who Is This Course For?

• Individuals seeking a career as a professional concierge specialist.
• Hospitality staff wishing to advance in concierge responsibilities.
• Hotel front-of-house teams requiring enhanced concierge knowledge.
• Customer service professionals aspiring to specialise in concierge roles.
• Students aiming to excel in hotel or resort concierge operations.

Career Path

After completing this course, potential roles include:

• Hotel Concierge – Average salary: £21,000
• Guest Services Officer – Average salary: £20,500
• Front Desk Receptionist – Average salary: £19,500
• Luxury Resort Concierge – Average salary: £23,000
• Hospitality Customer Service Advisor – Average salary: £20,000
• VIP Guest Relations Officer – Average salary: £24,000