Hospitality Essentials Level 1 Course

The hospitality industry is one of the fastest-growing and most dynamic sectors globally. This course provides in-depth coverage of hospitality principles that govern successful operations in hotels, resorts, and other service-related establishments. You will explore the structure and function of various departments including front office, housekeeping, engineering, food and beverage, and quality service management.

The Hospitality Essentials Level 1 course integrates real-world examples, industry case studies, and practical insights that allow learners to understand how each department contributes to overall customer satisfaction. Whether you're aiming to enter the hospitality field or looking to strengthen your expertise, this course lays the groundwork for your professional journey.

This training is ideal for anyone who wants to develop critical knowledge in hospitality management and be job-ready for roles in hotels, resorts, cruise lines, and restaurants across the globe.

Learning Outcomes

• Understand the fundamentals of hospitality industry structure and roles.
• Develop front office skills including reservations, check-in, and guest services.
• Gain expertise in managing housekeeping and safety operations efficiently.
• Learn food and beverage service principles and operation workflows.
• Explore service quality management strategies in hospitality businesses.
• Build customer service techniques to enhance guest satisfaction consistently.

Course Link: Hospitality Essentials Level 1 Course

Course Curriculum

Module 01: Introduction to Hospitality Management

• Definition and scope of the hospitality industry
• Key sectors: lodging, food services, travel, tourism
• History and evolution of hospitality management
• Organizational structure in hospitality businesses
• The role of customer service in hospitality success
• Career opportunities in the hospitality industry
• Trends and innovations shaping global hospitality
• Professional ethics and behavior in hospitality

Module 02: Management of Front Office Operations

• Front office roles and responsibilities explained
• Check-in and check-out procedures and protocols
• Handling guest complaints and special requests
• Reservation systems and booking management
• Use of Property Management Systems (PMS)
• Telephone etiquette and guest communication
• Coordination with housekeeping and other departments
• Front desk reporting and shift handovers

Module 03: Management of Housekeeping, Engineering and Security Operations

• Housekeeping responsibilities and room preparation standards
• Cleaning schedules, inventory, and linen management
• Preventative maintenance and engineering support functions
• Safety protocols and emergency procedures in hotels
• Guest privacy and lost & found policy implementation
• Pest control, hygiene, and sanitation management
• Role of security personnel in guest protection
• Interdepartmental coordination for smooth operations

Module 04: Management of Food and Beverage Operations

• Food and beverage service types and classifications
• Menu design, planning, and pricing strategies
• Dining room operations and table service techniques
• Kitchen hierarchy, hygiene, and safety protocols
• Beverage management and bar operations essentials
• Cost control, stock taking, and purchasing procedures
• Event catering and banquet service management
• Customer satisfaction in F&B services

Module 05: Management of Service Quality in Hospitality Industry

• Importance of quality service in hospitality environments
• Service excellence frameworks (SERVQUAL, Total Quality Management)
• Guest feedback collection and analysis techniques
• Employee training for quality assurance and service delivery
• Managing online reviews and reputation management
• Dealing with service failures and complaint resolution
• Measuring performance with Key Performance Indicators (KPIs)
• Building long-term guest loyalty and trust

Lifetime Membership to 2500+ Courses

Link: Lifetime Premium Membership

Our Prime Learners will Get:

• Instant, Unlimited & Lifetime Access to 2500+ Courses
• Unlimited Free Accredited Certificates
• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.