Hospitality Management and Front Office Operations Online Course

The Hospitality Management and Front Office Operations course is designed for individuals passionate about the service industry, with a special emphasis on inclusivity and support for learners with disabilities. This in-depth program offers an A-to-Z understanding of hotel management, hospitality leadership, front desk operations, and guest service excellence, while introducing essential concepts such as recruitment, training, quality management, and e-hospitality.

With a globally-focused curriculum tailored for the modern learner, this course empowers students with industry-specific knowledge and hands-on skills critical for succeeding in the competitive world of hospitality and tourism. Whether you're beginning your career, upskilling for a managerial role, or aiming to create a more inclusive hospitality environment for individuals with learning disabilities, this course provides the perfect foundation.

Learning Outcomes

1. Understand core concepts in hospitality management and service delivery.
2. Operate and manage efficient front office operations in hotels.
3. Apply quality standards to guest service and satisfaction practices.
4. Utilize hospitality technology and e-platforms for enhanced service.
5. Implement inclusive practices for people with learning disabilities.
6. Analyze marketing and financial strategies in the hospitality industry.

Course Link: Hospitality Management and Front Office Operations

Course Curriculum

Module 1: Introduction to Hospitality Management

Explore the foundations of hospitality management, including history, scope, and industry structure.

Module 2: An Overview of Hotel Industry

Understand different hotel types, global chains, and operational hierarchies.

Module 3: The Process of Selection and Recruitment in the Hospitality Industry

Learn recruitment strategies, hiring processes, and diversity-focused hiring for inclusive hospitality.

Module 4: The Process of Development and Training in the Hospitality Industry

Master training techniques for both general staff and those working with learning-disabled guests.

Module 5: Management of Front Office Operations

Delve into front desk processes, check-in/check-out, reservations, and communication protocols.

Module 6: Management of Housekeeping, Engineering and Security Operations

Explore housekeeping operations, maintenance coordination, and safety/security procedures.

Module 7: Management of Food and Beverage Operations

Learn food and beverage management, menu planning, and service quality control.

Module 8: Management of Service Quality in the Hospitality Industry

Implement quality management systems, guest feedback strategies, and continuous improvement.

Module 9: Marketing in Travel and Tourism Business

Understand hotel marketing, branding, digital campaigns, and tourism management techniques.

Module 10: Accounting in the Hospitality Industry

Cover budgeting, financial reporting, cost control, and hospitality accounting principles.

Module 11: Customer Satisfaction

Analyze the role of guest satisfaction in loyalty and brand reputation.

Module 12: E-Hospitality and Technology

Explore e-hospitality platforms, CRM systems, mobile check-ins, and automation in hotels.

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Link: Lifetime Premium Membership

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• Instant, Unlimited & Lifetime Access to 2500+ Courses
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• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.