Hospitality Management Level 2 Online Course

The Hospitality Management Level 2 Online Course is designed for learners who want to build a strong foundation in hospitality management, hotel operations, and customer service excellence. This comprehensive course explores every aspect of the hospitality industry, including hotel management, front office operations, food and beverage management, housekeeping supervision, hospitality accounting, and service quality management.

Through interactive modules, students will gain essential skills in recruitment and selection, hospitality training and development, tourism marketing, e-hospitality technology, and guest satisfaction strategies. Whether your career goals lie in hotel management, restaurant supervision, travel and tourism business, or hospitality leadership, this Level 2 hospitality course provides the knowledge and professional competencies to excel in a global industry.

Learning Outcomes

1. Understand essential concepts of hospitality management and hotel industry structure.
2. Demonstrate effective customer service strategies for guest satisfaction improvement.
3. Apply recruitment, selection, and staff training principles in hospitality operations.
4. Manage food, beverage, front office, and housekeeping operations effectively.
5. Utilize marketing strategies to promote tourism and hospitality business.
6. Implement technology solutions to enhance e-hospitality and service efficiency.

Course Link : Hospitality Management Level 2 Online Course

Course Curriculum

• Module 1: Introduction to Hospitality Management
• Module 2: An Overview of Hotel Industry
• Module 3: The Process of Selection and Recruitment in the Hospitality Industry
• Module 4: The Process of Development and Training in the Hospitality Industry
• Module 5: Management of Front Office Operations
• Module 6: Management of Housekeeping, Engineering and Security Operations
• Module 7: Management of Food and Beverage Operations
• Module 8: Management of Service Quality in the Hospitality Industry
• Module 9: Marketing in Travel and Tourism Business
• Module 10: Accounting in the Hospitality Industry
• Module 11: Customer Satisfaction
• Module 12: E-Hospitality and Technology

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.