Hospitality Management Level 2

What's included:

• Fully Online Recorded Class
• CPD Accredited
• Free certificate
• 24/7 access to the course for Lifetime
• Online support
• No hidden fees

Course Link : Hospitality Management Level 2

Welcome to the ultimate Hospitality Management learning experience. This Hospitality Management Level 2 course is designed for anyone ready to explore the fast-growing world of hospitality. Whether you're just starting out or looking to boost your current knowledge, this course covers all key areas of Hospitality Management—from hotel operations to guest satisfaction, food services, tourism marketing, and digital hospitality innovations.

The global Hospitality Management industry is thriving. According to industry data, the global hotel and resort industry alone is worth over $4.7 trillion and growing at over 10% annually. With travel, tourism, and culinary sectors expanding rapidly, qualified individuals with strong Hospitality Management knowledge are in high demand worldwide.

This course includes an in-depth curriculum aligned with real-world Hospitality Management roles and responsibilities. Every module is packed with actionable insights, case studies, and tools to help you thrive in the competitive and service-driven world of hospitality.

Learning Outcomes

• Understand the fundamentals of hospitality management.
• Learn about the structure and functions of the hotel industry.
• Explore recruitment and training processes in hospitality.
• Gain skills to manage front office operations effectively.
• Learn how to oversee housekeeping, engineering, and security operations.
• Develop expertise in food and beverage management.
• Understand the importance of service quality in hospitality.
• Explore marketing techniques in the travel and tourism business.
• Learn the basics of accounting in the hospitality industry.
• Understand strategies to achieve customer satisfaction.
• Discover the role of technology in modern hospitality (E-Hospitality).
• Gain insights into trends shaping the hospitality sector.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.

Course Modules Breakdown

Module 1: Introduction to Hospitality Management

Get a solid understanding of what Hospitality Management means, including key functions, roles, and opportunities in the sector.

Module 2: An Overview of Hotel Industry

Explore how hotels operate, from boutique hotels to luxury resorts, and understand their role in Hospitality Management.

Module 3: The Process of Selection and Recruitment in the Hospitality Industry

Learn how to recruit and select the right staff—an essential part of successful Hospitality Management.

Module 4: The Process of Development and Training in the Hospitality Industry

Discover how employee development impacts service quality and organisational success in Hospitality Management.

Module 5: Management of Front Office Operations

Study key front office functions, such as reservations, check-ins, guest services, and how they impact guest satisfaction.

Module 6: Management of Housekeeping, Engineering and Security Operations

Understand the behind-the-scenes operations that ensure safety, hygiene, and guest comfort.

Module 7: Management of Food and Beverage Operations

Delve into managing restaurants, bars, catering, and room service in a hospitality environment.

Module 8: Management of Service Quality in the Hospitality Industry

Learn techniques to measure, maintain, and improve service quality—a cornerstone of effective Hospitality Management.

Module 9: Marketing in Travel and Tourism Business

Explore powerful marketing tools and strategies used to attract and retain guests in travel and tourism.

Module 10: Accounting in the Hospitality Industry

Get introduced to financial concepts in Hospitality Management including budgets, forecasts, and revenue tracking.

Module 11: Customer Satisfaction

Understand how to evaluate and improve the guest experience through structured customer feedback systems.

Module 12: E-Hospitality and Technology

Explore modern tools like mobile apps, automation, digital bookings, and AI used in today’s tech-savvy hospitality world.