Hotel Management Online Course
Master Hotel Management from A to Z. Learn, manage, and grow in hospitality with global standards. Career-focused, inclusive, and insightful
Location
Online
Refund Policy
About this event
Hotel Management is a dynamic, multifaceted discipline essential for the smooth functioning and profitability of hotels and hospitality businesses worldwide. This course offers a comprehensive A-Z understanding of hotel operations, management strategies, customer service excellence, and modern hospitality technologies. It is designed for learners of all abilities, including those with learning disabilities, offering structured modules, practical examples, and accessible learning formats.
From front office operations, housekeeping, food and beverage management, to marketing, recruitment, and service quality control, this program lays down a solid foundation for future hotel managers, hoteliers, and hospitality entrepreneurs.
Whether you’re starting your career, managing a hotel, or supporting others with learning differences in the workplace, this course ensures everyone can learn, apply, and lead effectively in the hotel industry.
Learning Outcomes
- Understand the structure and functions of the hotel industry.
- Learn recruitment and development processes in hospitality businesses.
- Gain expertise in front office and guest service operations.
- Explore modern housekeeping, engineering, and safety practices.
- Master marketing, customer satisfaction, and service quality tools.
- Apply inclusive and accessible learning in hotel management contexts.
Course Link: Hotel Management Online Course
Course Curriculum
Module 1: An Overview of Hotel Industry
Explore the history, classifications, roles, and global structure of the hotel industry. Understand different types of accommodations, including boutique hotels, resorts, business hotels, and eco-lodges.
Module 2: The Process of Selection and Recruitment in Hospitality Industry
Learn about job analysis, sourcing talent, interview methods, inclusive hiring, and managing learning-disabled staff in hospitality settings.
Module 3: The Process of Development and Training in Hospitality Industry
Understand skills development, cross-training, leadership grooming, and how to build inclusive learning environments using assistive technologies.
Module 4: Management of Front Office Operations
Focus on guest reception, check-in/out processes, concierge services, booking systems, and dealing with customer grievances.
Module 5: Management of Housekeeping, Engineering and Security Operations
Delve into hygiene standards, maintenance scheduling, safety protocols, and energy efficiency, especially with accessibility in mind.
Module 6: Management of Food and Beverage Operations
Manage kitchen services, menu planning, dietary considerations, inventory control, and guest satisfaction with various culinary offerings.
Module 7: Management of Service Quality in Hospitality Industry
Master quality control, feedback loops, customer satisfaction indices, and ISO certifications in hospitality excellence.
Module 8: Marketing in Travel and Tourism Business
Learn tourism marketing strategies, brand positioning, digital campaigns, influencer partnerships, and market segmentation techniques.
Module 9: Customer Satisfaction
Explore customer experience mapping, loyalty programs, complaint management, emotional intelligence, and inclusive service standards.
Module 10: E-Hospitality and Technology
Understand hotel PMS (Property Management Systems), online booking systems, mobile check-in, AI in hospitality, and e-learning tools.
Lifetime Membership to 2500+ Courses
Our Prime Learners will Get:
- Instant, Unlimited & Lifetime Access to 2500+ Courses
- Unlimited Free Accredited Certificates
- Access to All Career Certificate Bundles
- Free Student ID card & Many More
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.