Hotel Receptionist Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

The Hotel Receptionist course is designed for individuals who want to excel in hospitality and front desk management. This comprehensive course covers core skills, self-management, time management, organizing, planning, and communication, ensuring learners gain confidence in handling guest interactions efficiently. Participants will learn professional etiquette, reservation management, check-in and check-out procedures, and complaint resolution, while enhancing multitasking and problem-solving abilities. The curriculum also addresses additional challenges faced by hotel receptionists, including stress management, conflict resolution, and adapting to fast-paced environments. Practical examples, role-playing exercises, and interactive sessions are included to provide hands-on experience. By completing this course, learners will be prepared to work in hotels, resorts, and hospitality establishments worldwide, improving guest satisfaction and operational efficiency. This course is suitable for beginners and those seeking to upgrade their front desk management expertise.

Learning Outcomes:

1. Gain essential hotel receptionist skills for professional front desk roles.
2. Enhance self-management skills to handle stressful work environments efficiently.
3. Develop time management strategies to complete daily tasks on schedule.
4. Learn organizing and planning techniques for smooth hotel operations.
5. Improve communication skills with guests, staff, and management effectively.
6. Master problem-solving approaches for handling additional challenges professionally.

Course Link: Hotel Receptionist Course

Course Curriculum:

Module 01: Core Skills Required

• Understanding hotel receptionist responsibilities
• Front desk operations and etiquette
• Basic computer and reservation systems
• Handling check-ins and check-outs
• Guest service excellence

Module 02: Self-Management (I)

• Stress management techniques for receptionists
• Maintaining professionalism under pressure
• Personal grooming and appearance
• Emotional intelligence at the workplace
• Self-motivation strategies

Module 03: Self-Management (II)

• Time and energy allocation
• Maintaining positive attitude with guests
• Managing personal productivity
• Adapting to changing hotel requirements
• Conflict resolution skills

Module 04: Time Management (I)

• Prioritizing daily front desk tasks
• Scheduling and appointment management
• Handling peak hours efficiently
• Time-saving tips for receptionists
• Task delegation when appropriate

Module 05: Time Management (II)

• Avoiding multitasking mistakes
• Efficient workflow techniques
• Tracking and reporting work progress
• Planning ahead for events and bookings
• Time management tools and apps

Module 06: Organizing and Planning (I)

• Maintaining reception area organization
• Document and record management
• Reservation system organization
• Daily operation checklists
• Effective room allocation planning

Module 07: Organizing and Planning (II)

• Coordinating with housekeeping and maintenance
• Preparing for VIP guests
• Event and conference planning
• Inventory tracking at reception
• Managing guest feedback efficiently

Module 08: Communication (I)

• Verbal communication with guests
• Professional telephone etiquette
• Writing emails and messages clearly
• Handling complaints diplomatically
• Active listening techniques

Module 09: Communication (II)

• Cross-cultural communication skills
• Team communication with hotel staff
• Conflict resolution conversations
• Body language and non-verbal cues
• Customer relationship management

Module 10: Additional Challenges

• Handling difficult guests
• Emergency protocols at hotels
• Adapting to technological changes
• Managing high-stress scenarios
• Continuous improvement in front desk skills

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.