Housekeeping in Hotel Management Online Course

Welcome to the Housekeeping in Hotel Management Course, a globally recognized and comprehensive program designed for individuals passionate about hospitality and eager to gain essential knowledge about both hotel operations and accommodating guests with learning disabilities. Whether you’re an aspiring hotelier, a seasoned professional, or a caregiver looking to support inclusivity in tourism, this course bridges practical housekeeping skills, guest service excellence, and inclusive hospitality practices.

In today’s ever-evolving hospitality landscape, delivering top-tier cleanliness, efficient room management, and personalized services are essential. But more importantly, providing thoughtful accommodations for guests with learning disabilities ensures ethical service and a competitive edge. This course equips learners with the tools to succeed in various hotel housekeeping roles while fostering an inclusive mindset towards guests with different needs.

From the foundational aspects of hospitality management to the technical details of housekeeping operations, room inspection, inventory control, staff supervision, cleaning standards, guest safety, and the impact of technology in hotels, each module builds your capabilities. You will also understand how to measure customer satisfaction, respond to guest feedback, and elevate service quality standards globally.

Whether your interest lies in hotel management, special education, or both, this course empowers you to deliver excellence with empathy.

Learning Outcomes

• Understand core concepts of housekeeping in hotel management.
• Apply best practices in guestroom cleanliness and maintenance.
• Evaluate customer satisfaction through service quality standards.
• Coordinate housekeeping with front office and other departments.
• Recognize needs of guests with learning disabilities in hotels.
• Incorporate technology and innovation into hospitality services.

Course Link: Housekeeping in Hotel Management

Course Curriculum

Module 01: Introduction to Hospitality Management

Principles of hospitality

Functions and responsibilities in hotel operations

Role of housekeeping in guest experience

Module 02: An Overview of Hotel Industry

Types of hotels and services

Trends in the hotel industry

Global standards in housekeeping

Module 03: Management of Housekeeping, Engineering, and Security Operations

Housekeeping procedures and checklists

Coordination with engineering for room maintenance

Safety, hygiene, and security protocols

Module 04: Management of Service Quality in the Hospitality Industry

Service quality metrics in hotels

Housekeeping's role in customer satisfaction

Training staff for excellence

Module 05: Customer Satisfaction

Measuring guest satisfaction

Handling feedback and complaints

Adapting services for diverse guest needs

Module 06: E-Hospitality and Technology

Smart housekeeping systems

Apps for maintenance and room status

Virtual tours and automated checklists

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.