Data Masterclass: Complaints

Are you getting enough?

In line with the Housing Ombudsman’s Complaints Handling Code 2024, all social housing providers are required to record every complaint they receive. And while the number of Stage 1 and Stage 2 complaints has increased year on year, Housemark’s TSM Year-End Report (July 2025) observes that there continues to be significant variation in how complaints are counted.

Join Jonathan Cox, Chief Data Officer, and John Wickenden, Research Manager for our next Data Masterclass, Complaints – are you getting enough? Our data experts will detail how complaints volume levels can affect both governance and compliance, and what the setting up of specialist complaints teams can teach us about how complaints link to overall satisfaction. You'll also hear about Housemark's work with the Housing Ombudsman Service as featured in its Annual Complaints Review.

Our Data Masterclasses are free to attend, and only available to Housemark members.

Contact Us

If you have any questions before registering please contact helen.williams@housemark.co.uk

Housemark Data Masterclass: Complaints – are you getting enough?