Housing Round Table - Key success factors for delivering transformation

Transformation in the Housing sector has been accelerated as customers increasingly want to use digital methods to manage their day-to-day interactions. They now expect personalisation, efficiency and control.

Housing associations are now, more than ever, under increasing pressure to operate more efficiently and effectively.

Join Nine Feet Tall and Rachel Smith, Director of Programmes at LiveWest for an interactive virtual round table on Wednesday 29th September, 4:00pm - 5.00pm. Rachel will give an honest account of their challenging transformation programme to implement a new, integrated IT solution that touched all operational teams and customers and required fundamental changes to ways of working. Rachel will cover what happen, how they dealt with emerging issues when things didn’t always go right, sharing lessons learnt and their tips for success.

We will discuss:

- The success factors in LiveWest’s recent large-scale IT transformation

- How major challenges encountered were overcome

- The importance of cultural alignment, building and maintaining engagement

- Top tips to ensure a soft landing and effective adoption

Wednesday 29th September 2021 – 4:00pm – 5:00pm

4.00pm - 4.05pm – Welcome and housekeeping from Simon Adams, Nine Feet Tall

4.05 - 4.25pm – Insights from Rachel Smith, LiveWest

4.25pm - 5.00pm – Discussions (Chatham House Rule)