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Devon Chamber of Commerce

22 Lockyer Street

Plymouth

PL1 2QW

United Kingdom

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Are your staff dealing with questions they cant answer?

You may be aware that one of the key priorities of the Integrated Health and Social Care Commissioning System is to implement a network of health and wellbeing hubs across the city. Whilst there will be a number of building based ‘Hubs’, a key aim of the Hubs implementation plan is to ensure that regardless of where they access the system, a member of the public will be given accurate, good quality information without needing to be ‘passed on’ unnecessarily.

We therefore would therefore like to invite customer facing staff to attend this workshop to ehance confidence in seeking sources of information and enabling them to signpost effectively.
Delegates can expect to cover the following;

  • Client care skills: Using practical examples and activities that put this into practice

  • Information or advice: How we differentiate and our expectations of this signposting/information level. Why and when to stick to this level, when and how to refer people for further advice/support and referral mechanisms.

  • Options: Introducing Advice Plymouth, POD, Citizens Advice website and other areas of assistance. Using lots of practical activities with client scenarios etc.

  • Triage Tool: Using a triage tool with clients.


Please note: There will be a pre-course questionaire to complete which will be utilised to highlight any specific needs prior to the course date.

FAQs

What are my transport/parking options for getting to and from the event?

The venue is in the city centre so there is limited free parking available. There is on street Pay and Display parking available around the venue and the Theatre Royal multistory carpark is within walking distance.

Is there disabled access to the venue?

Devon Chamber of Commerce is a Grade two listed building and therefore does not have full disabled access.
Should this be required by any delegate wishing to attend the course then an alternative date and location will be allocated. Please make your request know to suzi.cumberland@plymouthcab.org.uk

How can I contact the organiser with any questions?

If you have any questions, please contact Suzi Cumberland at the following email address: suzi.cumberland@plymouthcab.org.uk


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Devon Chamber of Commerce

22 Lockyer Street

Plymouth

PL1 2QW

United Kingdom

View Map

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