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How healthcare inspection teams function

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University of Manchester

Room 5.1 Crawford House

Booth Street East

Manchester, United Kingdom

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Tea, coffee and sandwiches provided (please register if you want these, and to guarantee a seat!)

This seminar will discuss insights from theories of temporary teams and observations of Care Quality Commission (CQC) inspections, through two short presentations

Speaker no 1: Alan Boyd, Research Fellow in Healthcare and Public Sector Management, AMBS

Title: How inspectors are organised: some options and their implications for inspection quality

Abstract: Inspections are an important component of many systems for regulating organisations.  Regulators have many options as to how they organise their inspectors.  Based on a review of research on temporary organisational forms, I identify some of these options (E.g. inspection team size; heterogeneity, contractual relationship, profession etc.) that seem likely to affect the conduct or outcome of inspections.  I then further consider the implications of these options (E.g. for the reliability of inspection judgements) by analysing data obtained from an evaluation of Care Quality Commission inspections of acute hospital services in England during 2013 and 2014

About Alan Boyd

Alan Boyd joined AMBS in June 2003. His research interests are in the regulation, governance and improvement of public services, focusing particularly on healthcare.  He also has expertise in evaluation methods, and strengthening capacity for conducting evaluation and research.  In addition to the research on medical revalidation, he is also currently involved in research on the impact of Care Quality Commission ratings.

Speaker no 2: Emma Richardson, Research Associate, AMBS 

Title: Regulating health services in England through inspection

Abstract: The regulation of health and social care services in England is undertaken by the Care Quality Commission (CQC). Since 2013 the CQC has adopted a new way of monitoring, inspecting and regulating services as well as improving performance. The “purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care” and to “encourage care services to improve” (CQC, 2013). This presentation focuses on the gathering and ‘creation’ of evidence through inspection teams during the comprehensive inspection of mental health services. The findings are based on research undertaken between 2014 and 2015 involving interviews with CQC inspection teams and observations of the CQC’s comprehensive inspections of a number of Mental Health Trusts. 

About Emma Richardson

Emma is a Research Associate in the Alliance Manchester Business School working on a Department of Health funded project exploring the effects of the Care Quality Commission's new inspection and rating system on provider performance. She joins AMBS from the University of Liverpool where she was a Research Associate involved in the evaluation of the Care Quality Commission's inspection of mental health services and monitoring of the Mental Health Act.

This seminar is brought to you by the Health Services Research Centre and the Health Management Group

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University of Manchester

Room 5.1 Crawford House

Booth Street East

Manchester, United Kingdom

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