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How Not To Lose Customers

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Basepoint Business Centre (Gosport)

Aerodrome Road

Gosport

PO13 0FQ

United Kingdom

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Event description
Where are all last years' customers? 32% of customers will leave a company they have loved after one mistake.

About this Event

What kind of business? Any business reliant on subscriptions or repeat business.

Who is it for? This workshop is primarily for decision makers in SMEs. Also suitable for Management KTP Associates.

Why attend? Understand what can go wrong in your back-office processes plus identify the approaches to prevent or recover. Gain insight into frameworks that help recognise and prevent bad practices. There will be nuggets of knowledge to take away and adopt.

Business benefits Increase customer retention. Improve customer satisfaction. Create a competitive advantage within the business resulting in increased profitability. Here is what has been achieved elsewhere:

  • Repeated reduction of process times from several days to a half-day through automation, resulting in 75%~90% cost savings, whilst at the same time increasing customer satisfaction.
  • A performance metric improved from about 53% to consistently above 90%, by adopting automation recommendations. This brought the service comfortably within contractual requirements and consequently resulted in moving 10% of its customer base from 'At Risk' of non-renewal.

If after 30 minutes, the workshop is not for you, you may leave and have 100% refund (excluding booking fees).

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Date and Time

Location

Basepoint Business Centre (Gosport)

Aerodrome Road

Gosport

PO13 0FQ

United Kingdom

View Map

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