£420 – £528

How the Financial Ombudsman Service works

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1 Angel Ct

1 Angel Court

London

EC2R 7HJ

United Kingdom

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Refunds up to 7 days before event

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Description

UK Finance is currently implementing a new CRM System. In the interim we are using Eventbrite to manage the bookings of training courses and events. Full details of each course can be found on the UK Finance website here.

OVERVIEW

This highly practical half day course will de-mystify the FOS - from how it really works, to its approach to complaints. We’ll look at its remit and what this means - at a very practical level - for firms with complaints. We’ll also dig into what the FOS looks for when assessing a complaint, and what can help or hinder a complaint.

Prevention is better than cure and we’ll also look further ahead, to some seemingly simple things firms can do (or not do) to avoid complaints escalating further.

If you have any queries please call +44 20 3934 1014 or training@ukfinance.org.uk.

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Date and Time

Location

1 Angel Ct

1 Angel Court

London

EC2R 7HJ

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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