How do vulnerable people access justice and alternative dispute resolution?

Just Energy, a research project funded by the ESRC, has investigated how vulnerable people, and people affected by energy poverty, access justice and alternative dispute resolution in the UK, Italy, France, Bulgaria and Spain (Catalonia). This event marks the end of the research project, the launch of our book Access to Justice for Vulnerable and Energy-Poor Consumers - Just Energy? and the toolkit we have prepared to transfer the learning acquired over the course of the past four years.

The book assembles the findings of an interdisciplinary research project studying access to justice and its barriers. In-depth interviews with regulators, ombuds, energy companies, third-sector organisations, and vulnerable people provide a rich dataset through which to understand the phenomenon.

The programme will be as follows:

1. Keynote on vulnerability and access to justice by Lindsey Poole, Advice Service Alliances
2. Presentation of the book: Access to Justice for Vulnerable and Energy-Poor Consumers - Just Energy?, with Dr Naomi Creutzfeldt (University of Wesminster - Just Energy) and Dr Chris Gill (University of Glasgow - Just Energy)
3. Panel discussion on the Toolkit "How to Become an Ally to Overcome Vulnerability", with Marine Cornelis (Next Energy Consumer - Just Energy), Dr Elizabeth Blakelock (Ofgem), Marta Garcia Paris (Ecoserveis)