£125

HOW TO BECOME AN EFFECTIVE MANAGER

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Location

The Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

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Refund Policy

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No Refunds

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Aims of this course/description

The aim of this course is to provide staff in managerial roles with an opportunity to reflect on their role and to assess areas that might need further development. This will enable you to become more resilient to deal with the challenging and ever-changing environment of General Practice, and to support those under your management to achieve Practice objectives. This is an ideal course for practice staff in supervisory or managerial roles including managers, supervisors, office managers, admin staff that are looking to reflect on their working practices

Key areas of programme

 Evolving nature of General Practice
o Pressures and challenges
o New ways of working
 Personal effectiveness
o Communication
 Written, verbal, electronic
 Meeting management
 Presentations
o Time management
 Only 24hrs in 1 day
 Too much to fit in 1 day
 Work/life balance
 Time for a break!
Organisation
 Manage multiple demands effectively
 Set the tone for yourself and your staff
o Stress management
 Identify triggers
 Keep stress at bay
 Interpersonal and relationship building
o Confidence and assertiveness
o Dealing with conflict positively
o Moving through the ranks
o Managing clinicians
o Networking, be known!
 Making the best of your staff
o Delegation
o Empowerment
o Motivation
o Setting a positive practice
 Action plan

Target Audience: Any Practice staff - Practice Managers, Reception Managers, Team Leaders, Nurses, General practitioners

Presented by Maria Fellows, Practice Management Consultant

Practice Management background supporting General Practice since 2004 in a number of roles as Practice Manager, Business Development Manager, Registered Manager with CQC and finally becoming self-employed Practice Management Consultant in 2012.

Since becoming a freelance professional, I have worked with over 50 practices in advisory and supportive roles accross the West Midlands. I have extensive experience in Practice Management issues and have supported, mentored and trained Practice staff to achieve professional and organisational goals.

Having gained considerable experience in Practice Management issues, I am now transferring this knowledge to other Practice Managers via Training Programmes that address the issues affecting General Practice. In addition, I support the Care Quality Commission as Specialist Advisor (SpA) and the Royal College of GP’s (RCGP) as a General Practice Trainer.


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Date and Time

Location

The Chamber of Commerce

75 Harborne Road

Edgbaston

Birmingham

B15 3DH

United Kingdom

View Map

Refund Policy

No Refunds

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