For many brands, standing out in a crowded market can be challenging.
For any organisation operating in the health industry, compassion, transparency and user centered design is critical.
Whether you’re actively struggling with growing market share, differentiation or simply looking for new ways to elevate ( or improve) your customer experience, this session will cover it all.
With over 15 years designing great experiences, Polly Thompson the founder of B33 Design, will take you through
- Common misconceptions of customer experience
- The benefits of transforming your business to be more customer centric
- A high level overview of a CX maturity model - so you can determine where you are and what to action
