How to deal with the Moaners and the Groaners
We have all faced situation where an employee or employees feel disgruntled and aggrieved within the workplace.
This course will provide you with practical guidance on how to handle informal and formal grievances through to conclusion and avoid potentially expensive constructive dismissal claims.
Owners, CEO’s, MD’s, Managers, Supervisors, HR Professionals and anyone with responsibility for managing people need to know how to handle employee’s grievances. We would all like to think that our employees are always happy and satisfied with their work and their working conditions but we all know this is not always the case.
Grievances can be in many forms and about a whole range of issues that may arise both in and out of the workplace.
This course will examine what an effective grievance procedure looks like and will also give you an opportunity to develop the skills and knowledge in handling grievances you and your business might face.
The aim of the course is to provide a practical insight into the handling of both informal and formal grievances and will give you practical tips and guidance that you can apply in the workplace.
The course will cover:
- Why you should have a grievance policy and procedure;
- What a Grievance Policy should cover;
- What a Grievance Procedure should include;
- What employees can and can’t raise a grievance about;
- How to deal with both informal and formal grievances;
- Acas Code of Practice;
- How grievances can be resolved;
- Relevant Employment Law and Case Law;
Training suitable for
Owners, CEO’s, Managers and Supervisors, HR Professionals and anyone with responsibility for managing discipline in the workplace.