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How to deliver difficult news effectively

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The Soho Collective

12 Moor Street

London

W1D 5NG

United Kingdom

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One of the least enjoyable – but alas not the least frequent – tasks managers in any organisation are called upon to perform is delivering difficult news, to colleagues, clients or anyone else. The news can be downright ‘bad’: the poor performance review, the negative feedback, the missed deadline, the budget overrun, the investment that tanked; or merely ‘complicated’: the major departmental reorganisation, the friendly takeover, the transfer of a manager which involves increased responsibilities but in an unattractive location. When called upon to be the bearer of such tidings, most people feel condemned to choose between being direct but brutally so; or tiptoeing around the subject through fear of the other’s reaction. Either choice carries risks for the relationship.

This workshop deals with announcing bad or difficult news in a way which will give you the best chance of maintaining the relationship and of building for the future. It will also look at how to react to difficult news in a way which will allow you to remain calm, think fast and give yourself the best chance of turning the situation around to your advantage. It forms an introduction to a broader approach for dealing with other people in meetings and conversations so as to produce concrete results more quickly whilst enhancing relationships.

The approach is the subject of a best-selling book, ´Talk Lean' (www.talk-lean.com), which in 2015 was short-listed for the 'Management Book of the Year' award.

The speaker for this event is Alan Palmer. Alan is Managing Partner of Interactifs UK http://bit.ly/2BqtbqV

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Date and Time

Location

The Soho Collective

12 Moor Street

London

W1D 5NG

United Kingdom

View Map

Refund Policy

No Refunds

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