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How to Design and Operate an Innovation Based Service Culture

Engage Business Media

Wednesday, 11 October 2017 from 09:00 to 17:30 (BST)

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Ticket Type Sales End Price Fee VAT Quantity
Standard Place Ended £595.00 £0.00 £119.00

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HOW TO DESIGN AND OPERATE AN INNOVATION BASED SERVICE CULTURE
WEDNESDAY 11TH OCTOBER, BLUE FIN VENUE, LONDON


The options and expectations for engaging with customers have never been richer or more fluid.

Each year brings new interaction channels and smarter ways of delivering customer journeys. Topics such as the rise in messaging platforms, intelligent assistance, robotic process automation are all in play and challenge the status quo. No doubt niche applications for virtual reality and augmented reality will also become common place in customer service in the next few years.

This offers tremendous opportunity to redefine target operating models and design service experiences that are noticeably different from competitors.

However getting to a point of being able to participate in this new world is often tough on an already over stretched leadership team who are orientated to reactive management of a never ending flow of service challenges.

Traditional hierarchical decision making cannot cope with the flow of innovation that is now needed to keep up. Instead a fundamental redesign of how innovation is sourced and managed has to take place.

Get ahead of the curve and start to challenge your own

Do you have questions about How to Design and Operate an Innovation Based Service Culture? Contact Engage Business Media

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When & Where


Blue Fin Venue

SE1 0SU London
United Kingdom

Wednesday, 11 October 2017 from 09:00 to 17:30 (BST)


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Organiser

Engage Business Media

Engage Business Media is designed to help our global community of 70,000 plus leaders in the customer and employee space to devise and implement winning employee and customer engagement strategies.

ENQUIRIES:

Katie Donaldson
Marketing Executive

katie.donaldson@ebm.media
01932 506 302

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