In this workshop presentation, Elizabeth Stokoe will explain how mediators can best engage prospective clients in mediation, from initial telephone inquiries to selling mediation on websites and leaflets. Drawing on research evidence from studies of different types of mediation, she will show what works and what is less effective when mediators explain mediation and attempt to convert callers to clients of their service. She will use CARM – the Conversation Analytic Role-play Method – to work with participants using actual, live encounters between mediators and clients. Participants will be able to put skills learned in the session into practice immediately, making small changes to words to make big changes to outcomes.
Sponsored by HFS Milbourne
Speaker: Elizabeth Stokoe is a scientist of conversations; she studies how and why you speak differently in different contexts -- from first dates to police interrogations. Stokoe is Professor of Social Interaction in the Department of Social Sciences at Loughborough University. She uses conversation analysis to understand how talk works - from first dates to police interrogations.
Outside the university, she runs workshops with mediators, doctors, salespeople, police and other professionals using her research-based communication training method called the "Conversation Analytic Role-play Method". She is one of thirteen WIRED 2015 Innovation Fellows; has given TEDx, Latitude Festival, New Scientist and Royal Institution lectures, and her research and biography were featured on the BBC Radio 4’s The Life Scientific.
Cost: £126.00 inc VAT for members of Surrey Law Society, £252.00 inc VAT for non-members.
Please note that this seminar will be held in the Ranmore Suite on the Ground Floor at Denbies Wine Estate, Dorking. Registration is from 9.30am with tea and coffee. The session will commence at 10.00am and finish at 1.00pm.
Please check our website at www.surreylawsociety.org.uk/terms for the Terms & Conditions before booking.
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