How to Handle Complaints Effectively

How to Handle Complaints Effectively

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£162.29

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    Online event

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    Gain an understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.

    About this event

    ETS are pleased to offer Dealing with Complaints, Conflict and Difficult Customers course. You will gain an understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.

     This course will cover:

    • Complaints and difficult situations
    • What causes complaints to arise
    • Common complaints
    • Impact of complaints
    • Tools to overcome and diffuse situations and protect organisational credibility and reputation
    • How to deal with complaints professionally and cost effectively
    • How to deal with conflict within a team 

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