This free, fun and fast paced workshop, part of the www.madefestival.com Fringe programme, will help you grow your business by introducing you to free, easy to use tools and techniques for improving customer experience. You do not need a ticket to the Made Festival to attend this event.
The How to Improve Customer Experience workshop will cover:
- The three components of customer experience
- Managing customers’ expectations
- Mapping your customers’ journeys
- Measuring customer experience
Whether your customers are consumers, businesses, other entrepreneurs or organisations this participative workshop will give you a number of ideas to help you improve your customers’ experience.
There will also be plenty of opportunity to network during the workshop.
Once you book onto the workshop you will receive a link to download our free introductory guide to Customer Experience.
The workshop will be led by Jon Colman, director of Red Vanilla. Jon has worked with Plusnet and Westfield Health on improving customer experience and is currently working with Sheffield Teaching Hospitals NHS Foundation Trust on helping the trust improve patient and visitor experience.