* Please note this session is for HPMA members only**

Summary

As more and more NHS look to integrate a Just Culture, trust leaders, HR and others are reviewing how they handle complex issues such as conflicts, bullying, incivility, patient & employee complaints, whistleblowing, and disciplinary issues. The focus is now on respect, civility, and resolution. The traditional systems for managing complaints, concerns and conflicts are broken and are no longer fit for purpose. They are punitive, corrosive, damaging, divisive, reductive, and adversarial. They are proven to create harm and to undermine, rather than enable, a culture of co-operative problem solving, insight and learning. A new approach and a new paradigm are urgently needed. This workshop, from leading conflict management and culture change expert, David Liddle, offers delegates a refreshing and innovative approach to these perennial problems. David will explain how more and more organisations such as Aviva, TSB, Virgin Atlantic and London Ambulance Service are reframing their traditional discipline and grievance procedures in favour of an overreaching Resolution Framework™. During this workshop, David will explain how a Just Culture brings people together, encourages co-operation and fosters a culture of positive and empowering dialogue. 

Objectives:

1. To set complaints, concerns and conflict resolution in a wider Just Culture and Organisational Dynamics perspective.
2. To consider a whole systems approach for integrating and sustaining a Just and Learning Culture.
3. To explore the limitations and costs of traditional discipline and grievance procedures.
4. To examine the role, impact, and implementation of a Resolution Framework™.
5. To consider how HR, managers, unions, employee reps and other stakeholders can work together to promote a healthy, happy, and harmonious workplace culture.

Agenda:

• Introducing a whole systems model for integrating a just and learning culture.
• Integrating positive psychology behavioural science, restorative justice, emotional intelligence, and principled negotiation into your systems for resolving complaints concerns and conflicts.
• The anatomy and the psychology of conflicts, complaints, and concerns.
• The problem with traditional discipline and grievance procedures and what to do about it.
• Introducing the TCM Model Resolution Framework™
• Underpinning toolkits and checklists for the integration of a Resolution Framework™:

i. Triage and Resolution Index.

ii. Reminders (the new name for disciplinary warnings).

iii. Resolution Champions.

iv. The various routes to resolution.

v. Early resolution meetings, formal resolution meetings and appeals.

• The process, benefits, and practical applications of mediation.
• Practical tools and techniques for managing conflicts, complaints, and concerns.
• Question and answers

This workshop is suitable for:

• HR/OD, L&D and ER teams.
• Legal teams.
• Managers and leaders.
• Unions/employee reps or works council reps.
• Investigators.
• Disciplinary and appeals chairs. 
• Occupational health professionals.
• Equality and diversity reps.
• Senior management team.

This workshop is based on David Liddle Liddle’s book: MANAGING CONFLICT, a practical guide to resolution in the workplace (CIPD/Kogan Page)

Facilitator:

David Liddle, Chief Executive of the TCM Group

David is a thought leader in the areas of Organisational Dynamics, conflict resolution and Transformational Culture (a fair, just and learning culture).

He has spent the last 30 years reframing HR systems, management processes, and leadership behaviours. He puts people and values at the heart of his customers organisations. With a mindset of collaboration and engagement, he brings disparate stakeholders together to develop a highly effective and progressive form of organisational pluralism and common purpose.

David created The FAIR Model™ and he draws inspiration from processes including, but not limited to, systems thinking, positive psychology, appreciative inquiry, restorative justice, behavioural science, principled negotiation, emotional intelligence, and nonviolent communication.

Following the completion of a degree in race relations in the early 90's, David led several high-profile inclusion and regeneration projects across Leicester. In that time, he observed the insidious and damaging impact of unresolved conflicts and tensions within, and between, communities. He went on to establish and lead Leicestershire Mediation Service, one of the first community mediation and restorative justice (RJ) schemes in the UK.

In 2001, having been awarded an MBA with Distinction, David established The TCM Group (Train. Consult. Mediate). His vision for TCM was, and still is, to reduce the negative impact of conflicts and complaints by creating the conditions for employees and managers to have better conversations.

David has built an award winning company with world class consultants and employees. TCM works with household names to integrate person-centred and values-based systems, cultures and leadership practices.

In 2014, frustrated with the corrosive and adversarial systems for addressing issues in the workplace, David launched his ground-breaking Resolution Framework™. This Framework has been adopted by numerous organisations to replace their discipline and grievance procedures including major banks, insurers, hospitals and government bodies.

David is a Fellow of the RSA and he is the founder of the Institute of Organizational Dynamics (www.organisationaldynamics.org). David is a well-respected speaker and he has written numerous articles and contributed to a number of texts.

David is author of bestseller ‘MANAGING CONFLICT’ (Kogan Page/CIPD) and he is working on his second book ‘TRANSFORMATIONAL CULTURE’ for the same publishers. David is a father of three beautiful children, and he enjoys cycling and supporting local projects and initiatives. 

Contact David:

by email: david.liddle@thetcmgroup.com

by phone: 020 7092 3816

via LinkedIn: www.linkedin.com/in/liddledavid/

Date: 9th December 2020

Location: Online

Time: 9:20 logon for 9.30 start, finish 11.30

There are 70 places on this event. We want to ensure that all member organisations have access to our events. If an event is overbooked and the maximum attendance has been reached from a particular trust, the events team may need to cancel any further places that are booked. The team will then email individuals who have booked after the maximum number has been reached. See our event booking policy

Zoom webinar – please ensure you have downloaded Zoom on to your computer in advance and can access Zoom webinars. We will send the joining instructions before the session. This can be done on most NHS computers/ laptops or personal devices.

As much of this session will involve participating in small break out groups, please only book on this session if you are reasonably confident that you can participate with the video on in break out groups.

CANCELLATION FEES OF £100 have been reinstated. Please let us know at least 5 days ahead if you need to cancel. As you know, spaces on our events are limited, so if you can no longer participate in this event, please cancel your place at the earliest opportunity to allow someone from the waitlist to access the session if later than 5 days please send someone in your place.

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