The workplace is evolving - and so are the expectations of the people in it. Especially younger generations are reshaping what leadership looks like. Are you ready to lead with purpose, empathy, and impact?
Join us for a interactive FREE webinar featuring Jaap Pieters, Global Customer Service Lead, at Heineken. an experienced leader with a track record in customer-focused operations, continuous improvement, and organisational transformation. With leadership roles at IBM, Canon, and Heineken, Jaap brings a wealth of experience across industries like enterprise IT, healthcare tech, and consumer goods.
In this session, Jaap shares practical insights on managing generational dynamics and how today’s leaders can adapt to rising expectations, combining strategic vision with a people-first approach.
What you’ll learn:
- What drives younger generations at work, and what doesn’t
- How to shift your leadership style to meet rising expectations
- Tips and tools to build clarity, coach effectively, and foster a strong team culture
- Real stories from the field: what works, what doesn’t
- Live interaction and Q&A to share your own experiences
Who should join?
Team leads, managers, and anyone navigating the evolving dynamics of today’s workforce.
