How to Lead When People are Hard to Manage
Wednesday 5 November at 2pm
£60 + VAT - ticket includes full access to the live workshop, a recording of the workshop, live Q+A, email Q+A, training slides, supporting documents and templates, and CPD certificate.
CPD Hours: 1 hour
Workshop Overview:
Whether it’s resistance to feedback, disruptive behaviour, or constant negativity, difficult dynamics in the workplace can drain time, energy, and team morale. As a manager, avoiding these issues isn’t an option, your ability to handle them directly affects team performance, retention, and wellbeing.
In this practical, no-nonsense webinar, we’ll explore how to manage challenging workplace behaviours effectively and how to approach difficult conversations with clarity, confidence, and impact.
Learning Objectives:
We will look at:
- What makes someone 'difficult'? Are they just different? We'll look at reframing behaviour and how to respond to difficult situations with empathy
- Awareness of unconscious bias and the 'halo and horns' effect
- How to adapt your leadership to manage different communication styles
- Strategies for preparing and leading difficult conversations and handling objections
- How to stay calm and constructive under pressure or in emotional conversations
- Techniques to manage difficult people and scenarios
- Ways to turn conflict into a catalyst for improved performance and relationships
- What to do if all attempts to manage difficult people don't work, including how to professionally part company
- Plus, the opportunity to get advice on your real-life scenarios and have all your questions answered by Kathy.
Got a question? See our FAQs below
