How to Lead When People are Hard to Manage
Exclusive CPD-certified online workshop, led by expert Kathy Daniels, FCIPD, FCMI, PFHEA, employment law specialist.
Date and time
Location
Online
Good to know
Highlights
- 1 hour
- Online
Refund Policy
About this event
How to Lead When People are Hard to Manage
Wednesday 5 November at 2pm
£60 + VAT - ticket includes full access to the live workshop, a recording of the workshop, live Q+A, email Q+A, training slides, supporting documents and templates, and CPD certificate.
CPD Hours: 1 hour
Workshop Overview:
Whether it’s resistance to feedback, disruptive behaviour, or constant negativity, difficult dynamics in the workplace can drain time, energy, and team morale. As a manager, avoiding these issues isn’t an option, your ability to handle them directly affects team performance, retention, and wellbeing.
In this practical, no-nonsense webinar, we’ll explore how to manage challenging workplace behaviours effectively and how to approach difficult conversations with clarity, confidence, and impact.
Learning Objectives:
We will look at:
- What makes someone 'difficult'? Are they just different? We'll look at reframing behaviour and how to respond to difficult situations with empathy
- Awareness of unconscious bias and the 'halo and horns' effect
- How to adapt your leadership to manage different communication styles
- Strategies for preparing and leading difficult conversations and handling objections
- How to stay calm and constructive under pressure or in emotional conversations
- Techniques to manage difficult people and scenarios
- Ways to turn conflict into a catalyst for improved performance and relationships
- What to do if all attempts to manage difficult people don't work, including how to professionally part company
- Plus, the opportunity to get advice on your real-life scenarios and have all your questions answered by Kathy.
Got a question? See our FAQs below
Frequently asked questions
Online via Zoom. You will be sent all relevant links and information on how to join the event on the day by email after booking.
If you'd like to ask any questions, please email us at cs@agorabusiness.co.uk or call us on 01756 693180.
Business owners, line managers, and HR personnel who want to improve their HR skills and develop their people management abilities. Our online course focuses on practical learning, personal development and skill building.
Yes, all of our workshops are CPD-certified. We work with industry experts to deliver high-quality, practical workshops that meet the CPD's recognised standard of educational value, enabling you to develop and enhance your skills.
Yes, you will receive a certificate directly from CPD up to 30 days after the workshop.
Your ticket includes: full access to the live workshop, a recording of the workshop, live Q+A, email Q+A, training slides, supporting documents and templates, and CPD certificate. supporting documents and CPD certificate.
You can benefit from a group booking discount for groups of 5+ by selecting one of the Group Ticket options on the checkout page.
If you cannot make the session, don’t worry – you will receive an email the following day which includes a link to the workshop recording, slides and supporting documents so you can watch at a time to suit.
As well as the opportunity to ask questions during the live workshop, you can also send in any questions before or after the workshop – simply send us an email using the contact details received after you have purchased your ticket.
For cancellation information, see: https://www.agorabusiness.co.uk/cancellation-information/
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