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How To: Maximise Personality Dynamics in Selling
Wed 12 April 2017, 09:30 – 12:30 BST
Introduction to Interpersonal Psychology in Sales
Every single interaction with a customer is a significant moment of truth, where a complex set of psychological factors combine to make or break a deal. Understanding your own and others’ personality type can significantly increase your success rate when developing new business. In this workshop you will gain an understanding of the fundamentals of interpersonal dynamics so that you can successfully flex your communication strategy with a range of different customer personality types.
1. Deepen understanding of your own personality drivers and communication preferences.
2. Analyse how personality preferences can positively, and negatively, influence outcomes with your key customer contacts.
3. Learn how to assess personality dynamics and how to adapt your approach to maximise influence with key customer contacts.
4. Apply personality insights to improve your approach to the management of specific key contacts.
This workshop will equip you with deeper personal insight and the confidence to adapt your style when communicating with people who have very different personality factors to you. Deepening your personal insight is one of the most powerful sales competencies you can develop, and you will have a toolkit that can immediately improve the quality of every customer interaction you have.