Question 1

Q: What can I expect after I purchase my ticket?

Accepted Answer

A: Following the purchase of your ticket, you will receive an email confirmation from Eventbrite as proof of ticket purchase. You will then also receive an email from Events Team (customercare@gotowebinar.com) which will contain instructions on how to join the webinar along with your unique Join Web

Question 2

Q: Is the webinar run on Eventbrite? No.

Accepted Answer

A: Please note the webinar is run on GoToWebinar. Look out for an email from Events Team (customercare@gotowebinar.com) for your webinar joining link.

Question 3

Q: Will I receive a recording of the webinar?

Accepted Answer

A: Yes, if you have purchased a ticket to the webinar you will receive a recording of the session following the webinar completion which you can watch at your convenience.

Question 4

Q: I can no longer attend the webinar live on the night; will I still receive a recording?

Accepted Answer

A: Yes, as a ticket holder you will still receive a recording of the session following the webinar completion.

Question 5

Q: On the evening, how do I join the webinar?

Accepted Answer

A: Make sure you have located your email from Events Team containing your unique link along with joining instructions. On the evening simply click the blue ‘Join Webinar’ button in the email. This should take you through steps to download GoToWebinar so you are ready to join the webinar when it begi

Question 6

Q: I can’t locate my joining link, what do I do?

Accepted Answer

A: First, check your junk mail to see if the Events Team email has ended up there. If you still can’t locate it, contact us at events@naturalhealthpractice.com and we can resend you your unique joining link again.

Question 7

Q: GoToWebinar won't download, what do I do?

Accepted Answer

A: Firstly, ensure your platform firewalls or pop-up blocker programs are not preventing GoToWebinar from launching. If you are still having trouble; see the question below.

Question 8

Q: Who do I contact if I have technical difficulties on the evening?

Accepted Answer

A: If you experience any technical difficulties on the night, please contact us on events@naturalhealthpractice.com and our team will be on hand to assist as best we can.

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