Free

How to satisfy your customers first time every time: Quality and ISO 9001

Event Information

Share this event

Date and Time

Location

Location

Central Library

3rd Floor, Leodis Room

Calverley Street

Leeds

LS1 3AB

United Kingdom

View Map

Event description

Description

This workshop is for any organisation (from any industry sector or size) that wants to understand how a ‘Quality’ mindset can increase customer satisfaction and help their business grow.

The session begins at 12.30 with a networking lunch, which will lead into the workshop.

This workshop will provide an introduction to Quality (and what that actually means, in plain English), and how it can benefit your organisation and your customers. It also covers ISO 9001 - a standard designed to help organisations ensure that they meet the needs of customers and meet regulatory requirements. No prior knowledge of ISO 9001 is required.

The workshop is participative, and each attendee can take away concrete actions that they can implement in their business.

The workshop will cover:

  • What Quality actually means, and the benefits for your organisation

  • What Quality Plans and ISO 9001 are, and why you might choose to certify against the standard (and explanation of the potential costs involved)

  • The three fundamental concepts at the heart of Quality and ISO 9001

  • Collaborative exercises on the three concepts for each participant to start understanding Quality in terms of their organisation

  • Take-away Quality Plans, started in the Workshop, for each attendee to start applying Quality to their organisation and begin the path to satisfying more customers

Delivered by Richard Clegg, Inovra Group Ltd.

This fully funded masterclass, delivered in partnership with RTC North as part of the Access Innovation Programme *


*Access Innovation delivered by RTC North on behalf of Leeds City Region Enterprise Partnership Access Innovation programme to SMEs predominantly trading B2B. Participants must be based in the Leeds City region (Bradford; Calderdale; Craven; Harrogate; Kirklees; Leeds; Selby; Wakefield; York), and preferably registered on the Access Innovation program to attend. www.access-innovation.co.uk

Share with friends

Date and Time

Location

Central Library

3rd Floor, Leodis Room

Calverley Street

Leeds

LS1 3AB

United Kingdom

View Map

Save This Event

Event Saved