Please note: Due to unforeseen circumstances this Workshop has been cancelled!

Find out what 'quality' actually means (in plain English) and how it can benefit your organisation.

The Workshop will cover:

• What Quality actually means, and the benefits for your organisation

• What Quality Plans and ISO 9001 are, and why you might choose to certify against the standard

• The Three Fundamental Concepts at the heart of Quality and ISO 9001

• Collaborative exercises on the Three Concepts for each participant to start understanding Quality in terms of their organisation

• Take-away Quality Plans, started in the Workshop, for each attendee to start applying Quality to their organisation and begin the path to satisfying more customers