£0 – £478.80

How to transform customer experience

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Location

HSBC

8 Canada Square

London

E14 5HQ

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Your customers are more demanding than ever. With customer interactions being compared not only to your competitors but to the standards of tech giants such as Apple and Amazon, how can you keep up?


What will you learn?

  • Hear case studies from our members on transforming customer experience
  • Learn how to create a frictionless customer experience across digital touch points
  • Discuss how to leverage analytics to improve customer experience
  • Explore the role of design-led thinking in creating customer-centric products and services
  • Hear how AI and automation can boost your customer experience

Who is speaking?

  • Donata Peksa, Senior Customer Strategy Manager, HSBC
  • Vinay Parmar, UK Customer and Digital Experience Director, National Express
  • Andrew de Rozairo, Industry Executive, Microsoft
  • Victoria Peppiatt, Co-Founder and Chief Operating Officer, Phrasee


Photography:
Please note that there will be photography and video at the session for the purpose of being shared on social media and for marketing materials. If you do not want to feature then please contact us before the session. catherine.brown@dsmlf.info

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Date and Time

Location

HSBC

8 Canada Square

London

E14 5HQ

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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