£0 – £38.32

How you can surprise and delight your customers at the end of their journey

Event Information

Share this event

Date and Time

Location

Location

Qubit Offices

35 King Street

Covent Garden

London

WC2E 8JG

United Kingdom

View Map

Refund Policy

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Event description
How you can surprise and delight your customers at the end of their journey

About this Event

As retailers compete to deliver the best possible experience for their customers, every part of the customer journey needs to be examined to find ways to surprise and delight. The end of the customer journey, from payments to delivery, is the perfect opportunity to create that exceptional customer experience, but is also one of the hardest parts to control!

In this session, we'll hear from an expert panel who will help examine this crucial stage of the journey and how it can used as a tool to grow sales and loyalty.

Topics Covered

  • Where do you consider the "beginning of the end" of the customer journey to be?
  • What impact can a positive experience at this stage of the journey have on the customer?
  • On the flip side - is it fair to say that this is the part of the journey with the most potential for customer dissatisfaction?
  • How can a business go about creating a best-in-class experience for customers at the end of the journey?
  • Who do you think does this stage particularly well or in a particularly innovative way?
  • What developments do you see in the future that will impact the end of the customer journey?

Panel Session Speakers:

Catherine Erdly, Founder, Future of Retail, Future Retail

Davina Lines, Managing Director and Founder, Ecommerce Club

Who should attend: This event is free for retailers, ecommerce brands and consultants who are working with retailers (please state who you have recently worked with) and £35 for vendors in the retail technology or services sector.

Agenda:

Pre-event Networking from 6:00pm over drinks and pizza

Panel session 7.00pm

End 9.00pm

Share with friends

Date and Time

Location

Qubit Offices

35 King Street

Covent Garden

London

WC2E 8JG

United Kingdom

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved