A substantial amount of human intervention is inherent in the day-to-day operations of any business. Human error can be a signal of potential weakness in business systems.
GSK, one of the largest global pharmaceutical companies in the world, is exploring new ways to enhance its approach to quality by looking at the world through the lens of human experience.
At this event we will hear GSK’s story first-hand, and explore how we can apply human factor learnings to the way we work to assure quality and sustainable business results.
Human factors refer to environmental, organisational and job factors, and human and individual characteristics, which influence behaviour at work in a way which can affect health and safety.
Across its manufacturing cycle, GSK is developing its capability to understand where human factors are influential and targeting improvement activities there. The process includes identifying opportunities for error and reducing them. Opportunities to improve the cultural environment to encourage the desired behaviours including a no blame culture is a key element of the approach.
At the event we will also hear from CIRAS who is also looking at innovative ways to enhance safety culture and prevent future errors for its members. Chris Langer, Human Factors Advisor at CIRAS, will share its human factors approach, using examples of good fatigue management, mindfulness and the benefits of step change in safety culture.
Human performance is both an opportunity and a challenge for any industry so we are very keen to use this session to share experiences. To facilitate sharing we will include small workshops, conversation and experience sharing. The agenda will follow a cycle of Human Factor concept, interactive exercises and discussion along with practical examples.
If there is sufficient interest, a special interest group for human factors will be established to develop knowledge and share further practice.
Who should attend?
Performance improvement leaders who want to understand more of the importance of human factors
People managers, HR professionals and change practitioners who need to integrate human factors
Leaders with a human performance story to share