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ILM Endorsed Webinar Programme

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A ground-breaking online course in emotional intelligence using simple, effective and proven practices to improve your performance in life and your relationships with others at work and in other social settings.

The course covers the experience of the inner world; how attitudes, beliefs, values and preferences drive behavioural response and how feelings can be regulated with more effectiveness. The experience of the outer world is explored through empathy, active listening and working with body language.

Motivation, resilience and managing change are covered from the perspective of emotional intelligence supported with the application of coaching techniques to develop emotional intelligence.

This course is a great way to improve your understanding and experience of emotional intelligence, helping you become familiar with foundational practices for personal use and / or for passing on to others.

The emotional intelligence webinars are delivered by with two of Europe’s leading Emotional Intelligence Trainers.

This ILM endorsed course with Robin Hills and Jane Viljoen starts on Monday 11th Sepember 2017.

The course runs over eight webinars running every fortnight. Webinars will be 75 mins each at 7.00pm UK time (11.00 US PT, 2.00pm US ET, 8.00pm Europe CET).

Each session includes a mix of new content, discussion, experiential practice and group coaching with the following themes

Session 1 – (Monday 11th September) – Introduction to Emotional Intelligence

Session 2 – (Monday 25th September) – Working with Emotion

Session 3 – (Monday 9th October) – The Inner World – Self-Awareness and Self-Regulation

Session 4 – (Monday 23rd October) – The Outer World – Empathy and Social Skills

Session 5 – (Monday 6th November) – Motivation

Session 6 – (Monday 20th November) – Developing Resilience

Session 7 – (Monday 4th December) – Managing Change

Session 8 – (Monday 18th December) – Emotional Intelligence Coaching

With this course being online, you can learn in the comfort of your home. Sessions are recorded so it doesn’t matter if you can’t make all the live sessions – you can easily catch up afterwards – and return whenever you need to revisit the material at any point in the future to refresh your knowledge.

The 8 webinars are equivalent to 36 hours CPD, with accompanying assessments. On satisfactory completion of the course, you will be awarded an Advanced Emotional Intelligence ILM Certificate.


The webinar-based ILM-endorsed course involves three elements.


  1. A series of eight webinars offering both training input and coaching support
  2. An online learning resource with summary tutorials, downloadable handouts, audio downloads, video links and a group discussion forum.
  3. Assignments worked upon outside the webinars that form an important part of your assessment towards being awarded the ILM Certificate.


This programme is ideal for you if you’d like to learn more about emotional intelligence based practices that help enhance your self-esteem, self-confidence and interpersonal relationships, and to support you to use some of these practices on a regular basis.

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