ILM: Feedback skills training for behavioural change
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ILM: Feedback skills training for behavioural change

ILM: Feedback skills training for behavioural change

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The Freud Museum

Maresfield Gardens

London

NW3 5SX

United Kingdom

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Description

Two-day ILM 360° Feedback Accreditation Training

This training will provide you with all of the skills necessary to understand the data in a 360 feedback report and use it to provide the maximum development opportunities for the feedback focus.

Objectives

During and by completion of the training participants will:

DAY ONE

  • Understand how to create an empowering context for 360° feedback
  • Gain clarity on the 360 process, and how it fits with talent and development
  • Be introduced to transformational methodologies and tools, which can be applied to affect personal, team and organisational change and development
  • Know how to structure a "360º Discovery” discussion session for guaranteed results
  • Know how to interpret 360º data accurately and how to generate hypotheses that will generate productive conversations.
  • Know how to build in the latest tips from neuroscience in to 360º processes and conversations, and to support permanent change post 360

DAY TWO

  • Observe and practise the skills required to facilitate a "360º Discovery” discussion.
  • Receive feedback to develop your approach and effectiveness.
  • Be practised at asking “smart 360º” questions.
  • Understand some of the typical situations and emotional responses 360º feedbacks can generate and how to best handle these.
  • Be introduced to the "Five step" technique to handling resistance in a feedback meeting.

Outline of the timetable to be followed over the two days

  • Introductions and welcome
  • Overview of 360º - benefits and limitations, purpose
  • Experiencing feedback - giving and receiving feedback on priorities
  • The experience of 360º feedback - emotional, intellectual and physical
  • What shapes people’s behaviour? How do we change it?
  • 360º feedback in your company
  • Understanding an example 360º report - interpretation possibilities and loopholes
  • Common issues arising from 360º feedback sessions
  • Running an effective “360º Discovery” session - a structure for success
  • Smart 360º questioning - laser focused questioning
  • Deep listening - practising listening with everything you have
  • Preparing for 360º - steps to take
  • Practise dealing with 360º data - working with real data
  • Dealing with resistance - the four-step approach to manage resistance
  • Translating insight into action - planning for sustained changes
  • Summary and next steps



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Date and Time

Location

The Freud Museum

Maresfield Gardens

London

NW3 5SX

United Kingdom

View Map

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