Improve Customer Service & Increase Automation across the Enterprise
Event Information
Description
Join Unifii for an interactive seminar to understand how to enhance customer experience whilst improving service management delivery across the enterprise
Learn directly from industry experts, hear customer success stories and network with peers. This interactive seminar will be split into two halves.
Agenda:
10:15-11:00 Registration
11:00-11:15 Introduction to Unifii – Stephen Mamelok, Director, Unifii
11:15-12:00 The future of ITSM – Damien Davis, Product Management ITSM, ServiceNow
12:00-12:30 Performance analytics with ITSM – James Walters, Advisory Solution Consultant, EMEA, ServiceNow
12:30-13:00 Break for lunch
13:00-13:30 Unifii accelerated ServiceNow implementation – Myles Molloy, Head of Consulting, Unifii
13:30-14:00 Multiplex journey: ‘A good time to reset’ – Scott Bailey, Global IT Service Manager, Multiplex
14:00-14:45 ITSM & ITOM, Better Together – Mark Revill, Advisory Solution Consultant – EMEA Alliances and Channels, ServiceNow
14:45-15:30 Wrap up and table discussions
Places are strictly limited so don’t miss your chance to secure your place.
For further information contact enquiries@unifii.co.uk
Organiser Unifii
Organiser of Improve Customer Service & Increase Automation across the Enterprise
Unifii is a consultancy dedicated to aligning our client’s technology with their business goals. We focus on innovating the best solutions, implementing them successfully and integrating systems to work hard for our client’s bottom line.
As accredited ServiceNow partners, we enable businesses to respond to market opportunities faster by simplifying service delivery, integrating disparate systems and automating processes. Since we began our journey as Service Integrators, we have been refining our offering to deliver best in class integration and automation tools with specialist strategy, technical expertise and client-side experience in effective project delivery.