Improve Customer Service & Increase Automation across the Enterprise

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Improve Customer Service & Increase Automation across the Enterprise

By Unifii

Date and time

Tue, 24 Apr 2018 10:30 - 15:30 GMT+1

Location

Bounce Old Street

241 Old Street Hoxton London EC1V 9EY United Kingdom

Description

Join Unifii for an interactive seminar to understand how to enhance customer experience whilst improving service management delivery across the enterprise

Learn directly from industry experts, hear customer success stories and network with peers. This interactive seminar will be split into two halves.


Agenda:

10:15-11:00 Registration

11:00-11:15 Introduction to Unifii – Stephen Mamelok, Director, Unifii

11:15-12:00 The future of ITSM – Damien Davis, Product Management ITSM, ServiceNow

12:00-12:30 Performance analytics with ITSM – James Walters, Advisory Solution Consultant, EMEA, ServiceNow

12:30-13:00 Break for lunch

13:00-13:30 Unifii accelerated ServiceNow implementation – Myles Molloy, Head of Consulting, Unifii

13:30-14:00 Multiplex journey: ‘A good time to reset’ – Scott Bailey, Global IT Service Manager, Multiplex

14:00-14:45 ITSM & ITOM, Better Together – Mark Revill, Advisory Solution Consultant – EMEA Alliances and Channels, ServiceNow

14:45-15:30 Wrap up and table discussions


Places are strictly limited so don’t miss your chance to secure your place.

For further information contact enquiries@unifii.co.uk

Organised by

Unifii is a consultancy dedicated to aligning our client’s technology with their business goals. We focus on innovating the best solutions, implementing them successfully and integrating systems to work hard for our client’s bottom line.

As accredited ServiceNow partners, we enable businesses to respond to market opportunities faster by simplifying service delivery, integrating disparate systems and automating processes. Since we began our journey as Service Integrators, we have been refining our offering to deliver best in class integration and automation tools with specialist strategy, technical expertise and client-side experience in effective project delivery. 

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