£320.09 – £479.84

Improving Complaints Handling in the NHS for Patients and Employees

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Central London

London

WC2N 5DU

United Kingdom

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Westminster Insight’s half-day forum will explore how changing the culture, approach and ideology of NHS complaints can help to cultivate improvement across services.

Rob Behrens CBE, Parliamentary and Health Services Ombudsman, joins us for a timely keynote session alongside the Department for Health and Social Care. They will provide you with a critical opportunity to explore new priorities and shape the new strategy, through an interactive feedback session.

Understanding how to support NHS employees through the complaints process, you’ll gain actionable strategies that can improve organisational development and achieve increased patient satisfaction. You will hear from NHS trusts on deescalating conflict and disputes, as well as valuing patients’ voices and enhancing early resolution.

Exploring ongoing issues with the NHS Complaints process including reimbursement, compensation and cross organisational complaints, you’ll understand what is required to create excellent leaders who can handle and navigate complex complaints.

Don't miss out on this opportunity to join colleagues from across the NHS who are working to improve organisational structures, complaints handling and patient experience.

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Date and Time

Location

Central London

London

WC2N 5DU

United Kingdom

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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