£615 – £675

Event Information

Share this event

Date and Time

Location

Location

Radisson Blu Waterfront Hotel, Jersey

Rue de L'Etau

JE2 3WF St Helier

Jersey

View Map

Friends Who Are Going
Event description

Description

This one day advanced course will explore the complexities of delivering quality customer services and take a strategic look at how companies can improve customer engagement. This is a Senior Manager/Executive level course.

Learning Outcomes:

  • Make sense of the complexities of the customer-company relationship and the internal challenges in delivering an effective service proposition.

  • Discover why companies are moving from Customer Relationship Management to Customer Experience Management

  • Develop an understanding of the importance of customer satisfaction and strategies to improve your company’s service provision.

Tutor Profile: www.islandconsortium.com/people.html

Lunch, refreshments and booking fee are included in the price. For more information, please go to www.islandconsortium.com or email paula@islandconsortium.com.

Share with friends

Date and Time

Location

Radisson Blu Waterfront Hotel, Jersey

Rue de L'Etau

JE2 3WF St Helier

Jersey

View Map

Save This Event

Event Saved