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Improving Customer Engagement
Wed 21 June 2017, 09:30 – 16:30 BST
This one day advanced course will explore the complexities of delivering quality customer services and take a strategic look at how companies can improve customer engagement. This is a Senior Manager/Executive level course.
Make sense of the complexities of the customer-company relationship and the internal challenges in delivering an effective service proposition.
Discover why companies are moving from Customer Relationship Management to Customer Experience Management
Develop an understanding of the importance of customer satisfaction and strategies to improve your company’s service provision.
Tutor Profile: www.islandconsortium.com/people.html
Lunch, refreshments and booking fee are included in the price. For more information, please go to www.islandconsortium.com or email email@example.com.