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Improving customer services for the travel and hospitality sector
Thu 13 October 2016, 08:00 – 10:30 BST
Breakfast Meeting - 08:00am to 10:30am
Improving Customer Services for the Travel and Hospitality sector
Bringing together Britain’s customer service leaders, we will debate the challenge of achieving a seamless and interactive customer journeys. Customer service is rapidly changing with the rise of self-service and multi-channel contact points. We will be sharing experiences and strategies for making the new customer journey both more satisfying and more profitable. Join us to help move your Customer Services Department from a cost centre to a profit centre!
Be one of around 15 senior professionals around the table at The Goring who will all bring their expertise to bear to analyse the present – and the future.
Reducing customer effort – increasing customer satisfaction
- Defining digital customer experience what the future looks like
- Optimising Digital journey design for the ultimate customer experience
- Creating seamless end to end omni-channel experiences
- Solving complex customer needs
- Heads of IT
- Operation Directors
- Heads of Sales
- Head of Multi channel
- Customer services director
- Customer experience director
- Heads of digital
- Heads of transformation
- Target audience for the event from Travel and Hospitality
Travel and hospitality providers are under pressure to increase their average order values and improve conversion rates. Doing this in the face of rocketing customer expectations is a serious challenge. The goal is to take a customer from initial contact to the end of the customer journey in a seamless and profitable way.
How can multichannel contact facilities assist retailers in increasing conversion rates? Is it all about gathering customer insight, and what are the best ways to achieve that?
This breakfast meeting is brought to you by Business Reporter, in association with Genesys, and is only for senior end users as mentioned above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted. For any enquiries, please contact Lace on 020 8349 6458 or email Lace.firstname.lastname@example.org.
This breakfast briefing is free of charge to attend, however if you cancel your attendance less than two weeks prior to the briefing, you will have to provide a replacement of equal seniority otherwise you will be a subject of £150 cancellation fee.