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Improving Patient Experience in General Practice

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Education Centre, Burdett House

Mile End Hospital

Bancroft Road

London

E1 4DG

United Kingdom

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COURSE ONLY OPEN TO TOWER HAMLETS GP PRACTICE STAFF

Practices need to measure patient feedback both through their own Patient Participation groups and to meet the
requirements of CQC. The programme will help the team to focus on the outcomes of their patients experience survey and to look for ways to enhance their experience through high quality customer and clinical services. The course includes an action planning session to focus on implementing new ideas to improve the total patient experience. By the end delegates will understand the importance of the Patient Experience Survey and the
access and choice targets that be reached. They will have examined the expectations of the patients and looked at
creative ways to manage these effectively using a range of communication tools.

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Date and Time

Location

Education Centre, Burdett House

Mile End Hospital

Bancroft Road

London

E1 4DG

United Kingdom

View Map

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