£0 – £16.52

Improving the Customer Experience with Red Vanilla

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BPP University Law School

2 Whitehall Quay

Leeds

LS1 4HR

United Kingdom

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Whether you work within a small team or a large organisation, establishing and maintaining a positive customer experience is vital for your business.

In this enjoyable and participatory session, Jon Colman of Red Vanilla will show you how a range of tools can help you, your team and your organisation improve the customer experience.

We will cover the following topics:

  • The 3 key components of customer experience
  • Customer journey mapping
  • Managing customers’ expectations
  • National external standards to benchmark customer experience

About the Trainer

Jon Colman has delivered highly-engaging training and development workshops for over 20 years. Equally as comfortable working with Directors and Heads of Departments as with front line staff, Jon is able to quickly build rapport with a wide range of people. He spent 5 years working as an accredited Investors in People Adviser with Sheffield Training and Enterprise Council, helping small and medium sized organisations develop their people strategies. Before establishing Red Vanilla, Jon also worked as a Management Consultant.

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Date and Time

Location

BPP University Law School

2 Whitehall Quay

Leeds

LS1 4HR

United Kingdom

View Map

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