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Improving the Customer Experience with Red Vanilla
Thu 8 June 2017, 19:00 – 20:30 BST
Whether you work within a small team or a large organisation, establishing and maintaining a positive customer experience is vital for your business.
In this enjoyable and participatory session, Jon Colman of Red Vanilla will show you how a range of tools can help you, your team and your organisation improve the customer experience.
We will cover the following topics:
- The 3 key components of customer experience
- Customer journey mapping
- Managing customers’ expectations
- National external standards to benchmark customer experience
As well as helping you improve relations with consumers, this session will also be beneficial for anyone aiming to improve internal relations within their company.
About the Trainer
Jon Colman has been delivering highly-engaging training and development workshops for over 20 years. Equally as comfortable working with Directors and Heads of Departments as with front line staff, Jon is able to quickly build rapport with a wide range of people.
Jon spent 5 years working as an accredited Investors in People Adviser with Sheffield Training and Enterprise Council, helping small and medium sized organisations develop their people strategies.
Before establishing Red Vanilla, Jon also spent two years employed as a Management Consultant.