Inclusive design for essential services

This remote workshop will be delivered via Zoom over two half-days. Session 1 will be on 30th May 2024 between 09:30am – 13:00pm and session 2 will be on 31st May 2024 between 09:30am-13:00pm.

Inclusive design is at the heart of regulatory supervision. Of increasing importance in the conversations about vulnerability - inclusive design is the development of buildings, products, services, or processes that are accessible to all people, regardless of age, disability, or other factors.

Firms needs to be taking into account vulnerability throughout their design process, and mitigating any potential for harm.

This course will help you, and your teams, understand what inclusive design is and how you can use it when designing products and services.

The trainer: Angelica Nesi

Angelica is a Service Designer passionate about Inclusive Design!

During her undergrad in Industrial Design, Angelica discovered her passion for observing and redesigning the customer experience, which led her to transition into Service Design. Throughout her academic years, Angelica developed an interest in understanding users in vulnerable circumstances, which drew her into the world of financial services and led her to work in the financial industry for a few years, focusing on inclusive design methodologies and user research.

Recently Angelica decided to pivot into the field of education, pushed by the vision of building students' careers through a meaningful and inspiring educational experience.

Angelica’s collaboration with Money Advice Trust started a few years ago now, and she has been fortunate to have the opportunity to meet people from diverse backgrounds and organisations and encourage conversations around inclusion and accessibility as well as sharing tools and framework for applying inclusive design within their process.

Course aim

The aim of this course is to provide learners with knowledge and skills to design products and journeys which meet the needs of all customers, particularly vulnerable customers.

What's covered?

You'll explore the following topics:

• What is inclusive design and why is it important to product design
• What are the key principles to inclusive design
• Examples of inclusive design already out there
• Applying the principles to a product design project.

Benefits to you

By the end of this course, learners will be able to:

• Define what inclusive design is and why it is important when designing products for customers
• Identify what good inclusive design looks like
• Apply inclusive design principles to a product development project
• Improve your reputation as a responsible organisation that treats customers fairly
• Meet your legal and regulatory responsibilities

Who is this for?

Product design and marketing teams, vulnerability specialists or anyone whose role involves championing the needs of customers in vulnerable circumstances.